For fun I developed a Microsoft System Center 2016 custom right click tool to integrate with our Bomgar Remote Support Jump Client’s. After a lot of tedious research and reverse engineering (major thank you to http://www.scconfigmgr.com) I finally cobbled something together. To do this I leveraged Bomgar’s built-in API to correlate Bomgar Support Sessions with ConfigMgr’s (1702) managed computer assets. Here’s how to replicate this integration in your environment…

First to utilize the Bomgar API, ensure that the Enable XML API option is checked on the Management > API Configuration page of the /login administrative interface.
Screen Shot 2017-07-02 at 9.10.43 AM

Now, create the following XML and copy it to these folders (you might have to create them if they do not exist yet) <ConfigMgr Admin Console installation path>\AdminConsole\XmlStorage\Extensions\Actions\ed9dee86-eadd-4ac8-82a1-7234a4646e62 and <ConfigMgr Admin Console installation path>\AdminConsole\XmlStorage\Extensions\Actions\3fd01cd1-9e01-461e-92cd-94866b8d1f39

Finally, we just need to create a PowerShell Script called “Start-BJCS.ps1” (make sure to replace the URL with the FQDN of your Bomgar appliance) and copy it too “C:\Scripts”:

Re-launch the ConfigMgr console and when you right-click on a device you should see “Start Bomgar Session”.

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A Windows Form will launch and prompt you to select the IP address of the device, select the appropriate IP and then “Jump”. Your default web browser will open and download a file from your Bomgar appliance. Open this file and your Bomgar Representative Console will launch and automatically attempt to connect to the respective Jump Client.

If you have any questions or feedback please shoot me a line, enjoy!